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“If I Can Do It, Anyone Can”: A Conversation with Chris Incorvati, CTO of Jack’s Family Restaurants
In this episode of Restrocast, Jack’s CTO Chris Incorvati shares his journey from restaurant GM to tech leader. He talks about his hands-on path into technology, key lessons from Legal Seafoods, Panera, and Jack’s, and how curiosity, empathy, and servant leadership shape his approach to restaurant innovation and team growth.
Chris Incorvati
Chief Technology Officer, Jack’s Family Restaurants
Chris Incorvati is the Chief Technology Officer at Jack’s Family Restaurants, bringing over 30 years of restaurant and IT leadership experience. He has led innovation at Panera, Au Bon Pain, and Legal Sea Foods, where his team launched the first enterprise POS in the U.S. Chris blends operational insight with tech to simplify the restaurant and guest experience.
In this episode of Restrocast, Ashish Tulsian sits down with Chris Incorvati, CTO at Jack’s Family Restaurants, to explore one of the most unconventional and inspiring journeys in restaurant technology. From a journalism graduate and restaurant GM to leading tech across 270+ QSR locations, Chris shares how curiosity, hands-on learning, and deep operational empathy shaped his rise.
The conversation spans pivotal roles at Legal Seafoods, Au Bon Pain, and Panera, where Chris helped roll out early POS innovations, in-house delivery platforms, and guest care systems. He also shares the origins of Panera’s “friction team,” built to eliminate recurring pain points and drive operational efficiency.
Now at Jack’s, Chris is focused on drive-thru speed, kiosk pilots, and maturing the brand’s tech stack—while remaining grounded in real-world needs. He talks openly about evaluating AI, learning from failure, and his evolution into a servant leader who believes in empowering teams, not micromanaging them.