Balancing Numbers and People: Conversation with Craig Dunaway
In this episode, Craig Dunaway, COO of Penn Station Subs, shares his journey, insights on balancing operations and growth, and the importance of communication, culture, and technology in the restaurant industry.
Craig Dunaway
COO, Penn Station Subs
Craig Dunaway is the Chief Operating Officer of Penn Station Subs, a role he has held since January 2022, and has been a member of the Board of Directors since 2001. He joined Penn Station in 1999, initially serving as President until 2022. Prior to Penn Station, Craig was a partner at McCauley, Nicolas & Company, LLP. With extensive experience as a multi-unit franchisee of both Papa John’s Pizza and Penn Station, Craig brings valuable industry insight. He oversees 310 restaurants across 15 states. Craig’s favorite Penn Station product is the Italian sandwich.
In this episode of Restrocast, Ashish Tulsian sits down with Craig Dunaway, the COO of Penn Station Subs. Craig shares his journey from a career in public accounting to leading a successful franchise brand. With over 24 years of experience in the restaurant industry, Craig discusses the evolution of his role, highlighting the importance of balancing operational details with strategic growth. He delves into the challenges of maintaining profitability, especially in the wake of COVID-19, and the critical role of effective communication with franchisees.
Craig offers insights into the significance of building strong relationships and fostering a positive culture within the organization. He also touches on the impact of technology on the restaurant business and the delicate balance between adopting new innovations and maintaining core values. Throughout the conversation, Craig emphasizes the importance of understanding both numbers and people, providing valuable lessons for anyone in the restaurant industry. Tune in to gain a deeper understanding of the complexities and rewards of managing a franchise and the strategies that have driven Penn Station Subs’ success.